FAQ

How do I book an appointment to visit the studio?

All appointments can be made under the shop in person tab on the website.

Why is there nothing showing on the booking calendar?

If there are no appointment slots showing on the calendar, that means they are all currently booked! 

When do new appointments drop?

New appointments drop every week on Sunday at 12pm CST. Be sure to sign up for our emails to get first dibs on appointment slots!

Returns/Exchanges

Being that most of our inventory is pre-owned, all items purchased both in store and online are final sale.

Authentication

All items both in store and online are guaranteed authentic or your $$ back! Bags & wallets are authenticated using the reputable Entrupy AI system to evaluate highly-magnified images against millions of records in their extensive database. Please add the 'Get it Authenticated' Entrupy certificate to cart with your purchase of a bag / wallet to rceive a printable COA.

Shipping

All online orders will be processed within 2-5 business days from purchase. All orders are shipped and insured through UPS.